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Refund & Returns Policy

Description Details

Effective Date: 3/2/2026
Company Name: Salampedia
Website: https://salampedia.co

1. Overview

This Refund & Returns Policy explains the conditions under which Salampedia provides refunds for digital services, software subscriptions, and physical products.

By purchasing from Salampedia, you agree to this policy.

2. Website Development & Digital Services

A. Deposits

All deposits are non-refundable.

Deposits secure project scheduling, planning time, and resource allocation.

B. Ongoing Projects

If a client cancels a project after work has begun:

  • Payment is required for all completed work up to the cancellation date.
  • No refund will be issued for completed milestones.

C. Completed Projects

Once final files, website access, or deliverables have been transferred:

  • No refunds will be issued.

Custom digital work is considered non-returnable once delivered.

3. Software & SaaS Subscriptions

A. Monthly Subscriptions

  • You may cancel at any time.
  • Cancellation stops future billing.
  • Current billing cycles are non-refundable.

B. Annual Subscriptions

  • Annual plans are non-refundable once activated.
  • Cancellation prevents automatic renewal.

C. Account Termination

If your account is suspended or terminated due to violation of our Terms of Service:

  • No refunds will be issued.

4. Physical Products (Including NFC Plates)

A. Return Window

Physical products may be returned within 7 days of delivery, provided that:

  • The item is unused
  • The item is in original condition
  • The item is in original packaging

B. Non-Returnable Items

The following items are non-refundable:

  • Customized or personalized products
  • Activated NFC products
  • Digital downloads
  • Clearance items

C. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

D. Damaged or Defective Items

If a product arrives damaged:

  • You must notify us within 48 hours of delivery.
  • Photographic proof may be required.

We may offer replacement or refund at our discretion.

5. Chargebacks & Payment Disputes

If a customer initiates a chargeback without first contacting Salampedia:

  • We reserve the right to dispute the chargeback.
  • The customer may be restricted from future purchases.

We encourage customers to contact us directly to resolve any issues.

6. Refund Processing

Approved refunds will be processed to the original payment method.

Processing times depend on your financial institution and may take 5–10 business days.

7. Policy Changes

Salampedia reserves the right to modify this Refund & Returns Policy at any time. Updates will be posted on this page with a revised effective date.

8. Contact Information

Salampedia
13530 Michigan Avenue, Suite L3
Dearborn, Michigan 48126
United States

Email: info@salampedia.co
Phone: +1 (313) 213-8044

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